Refund policy

Thank you for supporting Haunts and Geekery! Because our items are made to order specifically for you, we are unable to offer traditional returns, exchanges, or cancellations if you change your mind.

However, your satisfaction is incredibly important to us. If there is an error on our part or an issue with your delivery, we will absolutely work to make it right.

🛠️ Damaged, Defective, or Incorrect Items

We take great pride in our craftsmanship, but we know things can happen during manufacturing or transit.

• What to do: Inspect your order upon arrival. If an item is defective, damaged, or if you received the wrong item entirely, please notify us immediately.

• How to reach out: Email us at cheslie@hauntsandgeekery.com within 7 days of delivery.

• What to include: Please include your order number and clear photos of the defective or damaged product and its packaging so we can evaluate the issue and arrange for a replacement or remedy.

📦 Lost or Missing Shipments

If your tracking information states that your package was delivered but you cannot find it, or if it appears to be stuck in transit:

1. Please check around your property, with family members, or with your neighbors.

2. If it remains missing, contact us at cheslie@hauntsandgeekery.com so we can look into the shipment details and help locate or remedy the missing order.

✉️ Questions or Support?

If you have any questions about your specific order before or after it is made, don't hesitate to reach out to us directly at cheslie@hauntsandgeekery.com. We are always happy to help our community!