Shipping policy

Shipping Policy

Thank you for shopping at Haunts and Geekery! We are dedicated to delivering your spooky and geeky goods to you as safely and quickly as possible. Please review our shipping guidelines below.

🌐 Domestic Shipping Only

  • We only ship to destinations within the United States.

  • At this time, we do not offer international shipping, nor do we ship to U.S. territories or APO/FPO/DPO addresses.

🚚 Shipping Methods & Rates

We want to keep your shipping experience straightforward and reliable. All of our orders are shipped exclusively via UPS Ground, Fedex or USPS.

  • Orders under $100: Calculated UPS Ground shipping (calculated at checkout based on your delivery address).

  • Orders $100 or more: FREE Ground Shipping (automatically applied at checkout—no promo code required!).

⏱️ Processing & Delivery Times

  • Processing Time: Orders are typically processed and packed within 1–3 business days (excluding weekends and holidays) before they are handed off to UPS.

  • Transit Time: Once shipped, delivery typically takes 5-8 business days, depending on your location relative to our shipping hub.

📦 Tracking Your Order

As soon as your order is on its way, you will receive a shipping confirmation email complete with your tracking number. Please allow up to 24 hours for the tracking information to update on the UPS website.

⚠️ Damaged or Missing Shipments

We take great care in packing your items (especially our detailed busts and collectibles!), but accidents can happen during transit.

  • If your order arrives damaged, please take photos of the packaging and the damaged items, and contact us immediately at chelsie@hauntsandgeekery.

  • If your tracking info shows "Delivered" but you haven't received your package, please check around your property or with neighbors before reaching out to us.